[Resolved] Idea Cellular — lapse of internet pack

Rockin Mohit

from Ambasa, Tripura

Address:

Hazaribagh, Jharkhand, 825301

Recently i bought a new idea sim in which i got approx 15 gb data for 1 month and after 10 days my data balance was about 10 gb remaining and i got a message that recharge with ₹17 and get 1 day internet unlimited free and i recharged with it and after that i checked my data balance it showed nothing then i called them then they told that it data balance has lapsed and it is nil but i told them it was nothin written in the msg about the terms and conditions that ur data will lapse and i made a recording of that but they didi not resolve it.

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Sep 1, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2017

Idea Cellular Customer Care's response Dear Customer,

Please accept our apologies for the inconvenience caused to you and delay in response.We request you to share your idea number where the problem persist with suitable date/time to call and resolve your query.You may write back to us at social media or [protected]@idea.adityabirla.com for assistance. Please contact 198/12345 for further services and complaints if any.

Regards,
Meeta.