[Resolved]  Idea Cellular Limited — money not refunded

Address:

Mathura, Uttar Pradesh, 281001

A) i as an idea cellular consumer was a subscriber to connection bearing number [protected] for last several years.
B) during the entire period of availing services i diligently paid my monthly dues and demands to the service provider.
C) in april 2017 i surrendered the number [protected].
D) in may 2017 the service provider m/s idea cellular limited sent me a final invoice number [protected] dated 07.05.2017 indicating credit balance of rs. 491.37/= after adjusting all my dues.
E) the retailer m/s mannat communications sonkh road mathura (Op-1) verbally confirmed that the payment instrument shall reach me in 90 days.
F) after elapse of 90 days i approached the retailer once again to check status of my payment instrument. I was directed to contact the toll free number.
G) after persistent follow up with retailer call center i could not get a satisfactory reply. On 18.09.2017 i sent an email communication to the email id provided on the website appellate. [protected]@idea. Adtiyabirla.com.
H) on 30.09.2017 i got a communication from the appellate authority advising that the payment instrument was issued on 15.05.2017 but could not be delivered due to my residential address being in non serviceable area. For fresh payment instrument i should visit the retailer and provide all valid documents and seek refund.
I) i reiterated that the same has been advised to me 3 months ago and i have supplied all documents to the retailer. But in vain.
J) the retailer on 18.11.2017 confirmed to me during telephonic discussion that the payment instrument has reached agra from meerut and should reach me very soon.
K) after waiting for almost 3 weeks i sent a registered letter to the retailer chairmanmanaging director and appellate authority. But no response received.

The above chronology is conspicuous example that the service provider m/s idea cellular
Service limited is amassing wealth by cheating innocent customers thru such tactics.

I) direct the service provider m/s idea cellular limited to table details of all such cases pending for payment of refund after 3 months of closure of services and details of credit amount on same account to be deposited with honorable forum.
Ii) refund my outstanding of rs. 1391.37/= (Basic+interest)
Iii) penal charges of rs. 25000/= for mental harassment inflicted upon me during the last 9 months for their ineptitude.
Iv) award of rs.15000/= towards cost of litigation.
V) such other orders may also be passed against the contemnors respondents as deemed fit and proper by this honorable forum in facts and circumstances of the case.