[Resolved] Idea Cellular — main balance being cut without using.

[Resolved] Idea Cellular — main balance being cut without using.

P Prerna Nair from Hyderabad, Telangana

I've been an idea customer since 4 years. Recently, i have noticed that my main balance is being cut without me using data. I don't have an active data plan and i don't use cellular data from main balance even mistakenly. They are cutting 0.4 rs for every half an hour. My balance has been cut from 55 rs to 48 rs now. Please resolve this asap or else i'd have to take strict action. Was this information helpful? No (0) Yes (0)
Aug 17, 2019 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jul 17, 2019 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further. Regards, Prajakta
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Comments

Bareera Salman

from Mumbai, Maharashtra

Yesterday i bought a new sim card but accidentally i lost the password which is to be used for tele verification. So is ther any alternative to retrieve the password for sim activation.

Idea Cellular Customer Care's response, Jul 17, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta