[Resolved]  Idea Cellular — misguide for prepaid to postpaid connection for link aadhar no.

Address:

Kapurthala, Punjab

I inderjit from kapurthala 144601, punjab. I went to idea office (Navyug communication) on 05-oct-2017 for link aadhar no. On my prepaid number, in the office there one employee miss mamta, she was said to me that aadhar no. Attached with prepaid connections date was expired on 15-sep-2017 and you should convert the connection in postpaid then your connection will work, otherwise your prepaid connection will working stop. But i don't know is it right or wrong, then i said ok i agree. After that i call to customer care for confirm about is it compulsory to convert the connection in pospaid and they said "no", then i again visit at navyug communication and told to miss mamta that "i call to customer care they saying that it is no need to convert prepaid to postpaid for link aadhar no. And for linked aadhar number on prepaid connections end date till the month of february 2018", then she said convert to postpaid only the one way for working connection, if you don't convert then your no. Will stop permanently.

Then i call to customer care office 6 to 8 times and i explain them but they told me every time "you should wait four to five days" and today is 12-oct-2017 & my problem is not solved by idea customer care. And i registered complaint two times.
This happen only because of miss mamta completed her sale target. That's why she misguide me and waste my money and time.
Thank you
I hope you solved my issue.
Cell no.[protected]