[Resolved] Idea Cellular — miss communicate & activate post plan by idea officer & agent (sunny)

parminder7357

from Gurgaon, Haryana

Address:

Sonbhadra, Uttar Pradesh, 324005

Idea lady officer (Kota) & agent - sunny - miss communicate about post plan means tell plan 399 with 100+50 discount (Monthly 249 plan) with offer o[censored]nlimited calling +100 sms/day + 1 gb data/day. They port no. On 12 dec'17

But after seeing monthly plan it is given of 219 and 260 for the month of jan'18 and feb'18 of rs. 264... Now i can't do till 3 month as per rule blocking period

Now nothing is getting as feedback from them nor any action they taking that & even not resolve my issue.

I request you to take legal action for this fraud & needs my money & time back which i lost to getting solution from them.

Rgds

Parminder singh sikarwar
[protected]
Kota (Rajasthan)

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Apr 11, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our communication, we've raised a complaint for the same under reference number C[protected] and you shall hear on the same by 12/Mar/2018.

Regards,
Lavina

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Comments

Parminder Sikarwar

from Gurgaon, Haryana

Dear Lavina Mam,

Greeting!!!

This post is to inform about how the Idea Officer (Manish sharma, Pooja, Ragini etc.) chasing, discuss about the issue but not giving any solution about the money which I paid extra against said plan (250+taxes per month with facilities o[censored]nlimited Call + 100 SMS/ day+ 1GB Data/day, No extra charges will be there except of this).

One Person (Pooja) told today, from 21.03.18 onward your plan will be change as 250 + taxes...& reduce 200 rupees from current Bill (which is already a big amount (Rs. 590) against of 250+Taxes= approx 300...)

But when I asked for complete waive off current Bill (Rs. 590) & activate 250 month plan (as she commit on Telecom) with all running facilities without any extra charges except taxes...& wants this all in written from Idea either via Message or Mail... no reply from her as I aspect.

In short mam, for chasing & repeatedly asking the same question... officers/executives of Idea Cellular counts are only increasing not solution .

25th Mar'18 is the last date for payment after that they stop services.

Man request you please arrange to resolve my pain.

Parminder Singh Sikarwar
[protected]

Idea Cellular Customer Care's response, Mar 31, 2018

Verified Support

Dear Customer,

We regret for the inconvenience caused. As we have raised complaint for your concern and the resolution is communicated with you that waiver of Rs.149+ GST is processed and same will be reflecting in upcoming bill. This is the best resolution that we can provide. However, we have taken a note of your feedback for further improvement in our services.

Regards,
Neha