Idea Cellular — Mobile offer data recharge not received

Address:	416115
Website:	www.care.ideacellular.com

Dear sir,

I am prakash gunda kadam, from ichalkaranji city (Dist - kolhapur - maharashtra)
My mobile no is - [protected]
Today morning i do data recharge as per my mobile offer (Dhamaka offer : rs. 303 unlimited idea to idea + 1gb daily 4g/3g data for 56 days) please see the attached screen shot.

As per offer i recharge rs - 303.00 through idea web site - idbi bank internet banking. After recharge rs.- 303.00 debit my idbi account rs - 303.00 bank debit sms received my mobile. (Bank statement attached) & i get recharge receipt from idea web site transaction ref. No - iidb[protected], date 20.05.17, morning 9.42 am (See the attached receipt), after some time i wait for recharge successful massage for my mobile no. But after half hour waiting i did not received recharge successful message. Then i call to idea customer care 198. "he said, your recharge not done on your mobile no recharge history page."

Then i meet in bank for this problem but he said amount debit from bank & credit credit to idea cellular account so meet to the idea office. After i meet to local idea care office in ichalkaranji & give compliant.

(Please see the all attached screen shot & other document for your reference)

Please take the immediate action in this regard & reply to me.