[Resolved] Idea Cellular — money deducted from account but recharge not successful
B-61,JALVAYU VIHAR,PANAMPILY NAGAR, Ernakulam, Kerala, India
DhDhananjay181995 on Mar 4, 2019
I had recharged for the rs. 459 unlimited idea pack using my sbi internet banking portal on march 2nd 2019 2235hrs at the idea online recharge site. The amount was deducted from my account but the recharge didn't go through. I received an sms informing me the amount was deducted with reference number. Attempt was made to the customer care service but in vain. Information regarding the same has been attached to this sub post. I kindly request for the amount to be credited and for the speedy resolution of the matter. Thank you
Complaint marked as Resolved Apr 5, 2019
[Mar 05, 2019] Idea Cellular customer support has been notified about the posted complaint.
Verified SupportIdea Cellular Customer Care's response, Mar 05, 2019
As per our recent communication, we would like to inform you that the amount will be refunded to account within 7 working days. However, if the same does not get credited, do let us know. We will assist you accordingly.
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