[Resolved] Idea Cellular — money deduction by flash message(not valid) | |
Hi, I am very frustrated by using idea network. I called idea customer care and idea gallery so many times but no use. First thing i have not activated any service.but as per customer care i have activated 2 services in on 16 December 2017(don't remember exact date) for which my money got deducted. I had called customer care as i got money deduction message. they told me that they are unable to see one of the service and they can't deactivate it as of now (for which every day my 99 rs rupees was deducting ). they would deactivate it when my bill would get generate and i will get my refund after that. like this for 10 days every day 99 rs was deducting from my account. for other service my 70 rs deducted(35 rs 2 times) they told me to send STOP message . i did still other services are getting activated and again my 150 rs deducted. Every time customer care take request for money refund. again they cancel it.I lost my money, time and got frustration only. Don't fool people. For everyone 1 rs is also important. If i will not get refund i will port my number for sure. Don't give me false guarantee. (though i am writing all this very politely don't expect to not get abusive language from people see what you do. If you do like this you will get reaction in same language) Was this information helpful? | |
Mar 18, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 06, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. We've raised a complaint for the activation of the value added service & WAP download charges, under reference number C[protected] and you shall hear on the same by 13/Feb/2018. Regards, Lavina | |
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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