[Resolved] Idea Cellular — service provided by the idea showroom executive was harsh, bad and used abusive language with no respect in language | |||||
Hi. My parents are using idea network. Call from the showroom saying payment of bill is still not yet done and so my mom said we will do it soon as possible. But still the executive used abusive language, taboo and so many words which were arrogant and disgusting to hear. My mom and dad felt very bad for the whole day. They didnt expect such service from a reputed concern. They felt disturbed about the words the executive spoke to my mom. So kindly take action against that indisciplined staff. Was this information helpful? | |||||
Mar 22, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 15, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. As per our record, the bill has been generated accordingly as per your plan rental and usage charges. Also, we would like to inform you that your previous bill dues has been carried forward in your current bill. Hence, we request you to clear all your dues to avoid the inconvenience and kindly share us the customer care executive name and number to assist you further. Regards, Lavina | |||||
 2 Comments | |||||
Comments
Its been 2days since i updated my existing idea prepaid sim to 4G... But its still not upgraded... The store manager told that it will be upgraded within 24hrs.. How much time will it take more?
Idea Cellular Customer Care's response, Feb 15, 2018
Verified Support
Dear Customer,
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with the Idea store complete address where you've visited and customer care executive name to assist you further.
Regards,
Lavina
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with the Idea store complete address where you've visited and customer care executive name to assist you further.
Regards,
Lavina
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my post paid sim no-[protected] is missing.unable to locate.please immediately block the sim .and inform as early as possible.
Yours faithfully
Manager
Galaxy real infra
B-61, sector-2, Noida
Apologies for the inconvenience caused. As per our record, your services has been already barred due to non-payment. However, we request you to visit to the nearest My Idea Store to opt for new sim card for the mentioned number. Also, we request you to clear all your dues to avoid the inconvenience.
Refer to the below given link for the nearest My Idea Store,
http://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=delhi-ncr
Regards,
Lavina