[Resolved] Idea Cellular — network and call services stopped working even there is a active plan | |||
We are using idea services regularly and even there is a active prepaid plan, the services stopped working without intimation, when contacted support live support they said to contact local nearest support center, and when reached the store they said to reach another store located 60km away from my place because they dont just know what was happened and why its not working. Its a second time we are facing issues with idea number and their support staff is just unhelpful. They also said to try adding a new plan which wasted my 399 rupees. I do not want to go to visit multiple idea stotes to get solution in this digital world the company airtel and jio are making the customer happy with online and fast services, idea used to advertise that they are best but they are never, they are the worst it seems. Was this information helpful? | |||
Apr 19, 2019 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Mar 17, 2019 Idea Cellular Customer Care's response Dear Customer, We tried reaching out to you in different time slots. Seems you were occupied. We request you to share us your alternate contact number and your convenient time to connect with you. We'll be happy to assist. Regards, Lakshmi | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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As per our recent communication, we've informed you that your network complaint is in progress under ref. no. 1-283889682345 and you shall hear on the same till 21/03/2019. Your patience & cooperation is much appreciated while we work on this.
Regards,
Lakshmi