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Idea Cellular

[Resolved]  Idea Cellular — network data issue

Address:Thrissur, Kerala, 680306

Dear team

My self saleesh, i have a mobile number with idea ([protected]). Last november month 2018 i have raised a complaint regarding network issue. Am using your combo offer for data and voice call. But i cannot use my data properly and suffering to get network. That complaint was closed without resolving the problem. Again i raised one more complaint on jan 27 th 2019 regarding the same issues. After 14 days i called your complaint registration number 198 to know the status of my complaint, that time i came to know that that request also closed without resolving. Because of that i decide for written complaint. My home is avinissery and pin code is 680306 and iam working at thrissur east fort 680005 there also same issue we are facing.

Please resolve the complaint.
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Mar 20, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2019
Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We would like to inform you that the complaint has been raised for your network concern visit has been done at your location, maximum possible optimization done on serving site but no major improvement found in your area. However, to help you better in this issue, we need to establish the call to you. Hence, we request you to provide us your alternate contact number along with your convenient time to connect with you and we'll be happy to assist. 

Regards,
Prajakta
Mar 09, 2019
Updated by Saleeshnrama Still the issue is not resolved. Very very poor service and network..
Complaint comments 
2 Comments

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Contact number is [protected]

Today till 8pm anytime you can call
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Idea Cellular Customer Care's response, Feb 19, 2019
Verified Support
Dear Customer,

As per our recent communication, we've informed you that network Visit has been done at your location, maximum possible optimization done on serving site. We are trying our best to enhance the network coverage in your region. We would appreciate if you could bear with us while we strengthen the network and improve our services. 

Regards,
Prajakta
Network is very worst
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