[Resolved] Idea Cellular — Network fluctuation

Vijay Kumbhani

from Surat, Gujarat

Address:

Ranga Reddy, Andhra Pradesh, 500049

Hi,

I am vijay kumbhani.

My mobile number:[protected]

I have faced network fluctuation issue at
1. Mindspace, hitech city, hyderabad.
2. Hdfc bank, miyapur, hyderabad

I have tested below cases.

1. I have changed the vodafone sim card to my mobile. It is working fine.
2. I have bought new idea sim card (National mnp) recently.

I had talked to customer care executive.
He gave me the worst solution and he did not consider my request.

He said you can change the network from automatic to manual.
I know that, if network went from your mobile then you need to click manual option for getting networks.
This is procedure totally time waste.

I have so many times to tell him. Please write network compliant. He did not this.

If you are instructed on my issue then please call me.

I am frustrated using idea customer service.

I hope, you will consider my request.

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May 24, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2017

Idea Cellular Customer Care's response Dear Vijay,

We are sorry for the unpleasant experience with our services. We have noted your concern and also have your contact details with us. Our technical team will get in with you soon.

Regards,
Vicky

May 26, 2017

Updated by Vijay Kumbhani Hi Vicky,
I have compiled to two times to idea for the network issue.

15 - 20 days completed but the problem is not resolved.

After one week call to me and said we are the investigating the issue.

Can you please help me on this.