[Resolved]  Idea Cellular — no calls or data in roaming

Address:Bangalore, Karnataka

I am from hyderabad and just travelled to bangalore for some official work. Since morning i have been trying to use my phone an restarted it many times and activated roaming on my idea app but my incoming and outgoing call i ncluding data are not working. Please get it fixed immediately as am new to the city with no contacts at all
Postpaid customer. My number is [protected]
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Oct 27, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Sep 16, 2017
Ghananshyam Jambhulkar's response
Respected sir
I am Ghanashyam Jambhulkar
I am living in pune city
I am your Postpaid Customer
My Mobile no. [protected]
Blue lima, Movi Pack, Game Mania services has been activated on my phone and rs 35 + 150 + 150 had been Credit to my account. I did not account for the any service.
I will already Complaint 2 times your customer care number,
But my problem are not solve till date
Please solve my problem immediately
I kindly request you to provide a refund at the earliest
Regards
Ghanashyam Jambhulkar
Sep 22, 2017
Updated by Kulbhushan Gandham
You can call me on [protected]
Verified Support
Sep 26, 2017
Idea Cellular Customer Care's response
Dear Customer,

As per our telecon, We have confirmed that your concern has been resolved.

Regards,
Lakshmi.
Complaint comments 

Comments

Concern person is not available in store. Other lady employes said he left store at 7:30PM as he has permission to leave store 30mins early. Lady employee charging Rs.10 from customer for aadar card linking.

Balanagar idea store.
Idea Cellular Customer Care's response, Sep 26, 2017
Verified Support
Dear Customer,

We request you to share complete store address with your Idea contact number to assist you.

Regards,
Lakshmi.
Blue lima, Movi Pack, Game Mania services has been activated on my phone and rs 35 + 150 + 150 had been Credit to my account. I did not account for the any service. I kindly request you to provide a refund at the earliest

Ghanshyam Jambhulkar
[protected]
Idea Cellular Customer Care's response, Sep 26, 2017
Verified Support
Dear Customer,

As per our telecon, your concern has been initiated by us under ref. no. C1-99441223524 you shall hear on the same at the earliest. We request you to write within 7 days receive promotional SMS or call in below format.
.Date of call/SMS (Mandate)
.Time of Call/SMS (Optional)
.Content of call/SMS (Mandate)
.Number from which call/SMS received (Mandate)
.Request you that if You get SMS in future please raise complaint through Idea website or may call on 1909 DND helpline number.

Regards,
Lakshmi.
Idea given offer SMS to me of rupees 404 for 84 days.
When I did recharge for the same they have given me offer of for 28 days only.
Idea Cellular Customer Care's response, Sep 26, 2017
Verified Support
Dear Customer,

Please share Idea contact number, wherein problem persist. We shall get back to you at the earliest.

Regards,
Lakshmi.

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