[Resolved] Idea Cellular — No one is giving resolution against my lots of complaints about slow internet not working

rajanthakkar

from Ahmedabad, Gujarat

Address:	380015
Website:	www.ideacellular.com

I am using iphone 6 as my current handset. one day i got a message from company that my internet full speed data quote is over and your speed is now reduced by 40 kbps. I am using postpaid connection and i found that there is still to many 3G data is remaining in my account. i found that data balance in idea application as well as data balance check no *121*44# and *121*999#.

i complained this issue 2 times in 198, 2 times in idea care store and did 1 mail but they took almost 5 days for every response and all time they are giving very bull #### resolutions that can't help me to resolve my issue.

after 10 days no resolutions found and i am facing same issue.
Dear Idea Cellular i am using your service from last 10 yrs and this is worst experience ever. Just Hell It is.
I am not going to continue your service any more.

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Apr 1, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2017

Idea Cellular Customer Care's response Hi Rajan,

We regret the unpleasant experience with internet speed. We'll get in touch with you soon with assistance. You can also call 198 from your Idea mobile for further assistance.

Regards,
Suhas

Verified Support

Feb 20, 2017

Idea Cellular Customer Care's response Hi Rajan,

As per your telecon with our customer service associate on 20th February 2017, we sincerely apologise for the inconvenience caused to you. Your feedback is appreciated and thoroughly noted.

Regards,
Mak

Feb 22, 2017

Updated by rajanthakkar Dear Idea Cellular Customer Care,
Just go to hell. Close your 3rd class business and start selling burgers. Is this a solution that you are sincerely apologise????

Verified Support

Feb 25, 2017

Idea Cellular Customer Care's response Hi Rajan,

As per your telecon with our customer service associate on 25th February 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Mak