[Resolved]  Idea Cellular — no voice mobile signal for 6 months

Address:Surat, Gujarat, 394315
Website:www.ideacellular.com

Nameste,

I also have idea mobile sim but since I moved into Palsana, Surat, I have encountered problems.

I have had no Mobile Voice Service for almost 4 months and made several complaints via email and on their website. My complaints were met with a standard response that there is good network in my area. So why is it that my family and friends cannot get through to me at my home nor can I make any calls for the past 4 months? The signal is zero and zero bars yet I have been paying the monthly prepaid recharge but not getting any service.

All I want is a Tower nearby or something idea can do to enable to make calls to my family and friends from home. Thank You
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Sep 11, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Jul 29, 2018
Updated by Aam Aadmi's Struggles
Update on 29 July 2018. Idea Cellular has no respect for customers. I am still not able to call or receive calls within my own home...ZERO SIGNAL BARS. My relatives and family are worried about me as they cannot reach me inside my home. They simply have to improve the tower strength to cover my home or install another Tower nearby. Okay so to teach them a lesson I have taken renewed my monthly prepaid plan. If they look after customers, I don't mind going back to them. They simply have to sort out my problem. I just need to make and receive calls from my home. It certainly doesn't make sense why I carry on paying the prepaid amount each month without having decent service.
Verified Support
Aug 09, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Neha
Aug 10, 2018
Updated by Aam Aadmi's Struggles
Dear Neha,

Thank for your swift message. The reason why you cannot get hold of me is that there are no signal bars whatsoever in my home and surrounding area. Please ask the head of your Dept to add a Mobile Tower near my Area so that it can cover both my home and surrounding area. You can check my location as per your mobile systems. Thank you
Aug 16, 2019
Updated by Aam Aadmi's Struggles
One Year on 15 August 2019. I am still not getting any signals on my mobile inside my home. Zero bars for Idea.
Why must an Aam Admi suffer like this? We pay for a service but never get what we pay for. Thanks for abusing your customers Idea
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