[Resolved] Idea Cellular — Not done work

ddevsharma

from Indore, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452006
Website:	Idea Cellular

Hi i am devendra use no [protected] i want to change post to pre these.i visited idea showroom submit outstanding amount and pre rental fees after 5 days i got a call from idea they retained me and i said no mam pls change post to pre they said ok next day i got a sms that you request for a wrong no migration for post to prepaid and when i raised a complaint then he said sorry for we apologizes but again visit idea showroom and follow same procedure pay outstanding bill + pre rental fees why should i pay outstanding rupees of 299+ service taxes because i am not using these no single time for call it is totally mistake of idea executive which take my request for migration so why should i suffer these problem and know i had send three to four mail regarding these concern from registered email id but still i am not getting any satisfaction answer or any mail regarding my problem. if any can help me than make help me because if i am not paying bill of present month they call for legal action but it is not my fault it is totally idea cellular mistake.

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Feb 20, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2017

Idea Cellular Customer Care's response Hi,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Maroof

Verified Support

Jan 13, 2017

Idea Cellular Customer Care's response Hi,

We tried calling you on your given number however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Regards,
Maroof

Jan 13, 2017

Updated by ddevsharma hi mrs. maroof these is my no. [protected] you can contact me on these no any time sir.and these the no. [protected] from which i got call for retained and i said her clearly pls migrate my sim from post to prepaid.

Verified Support

Jan 16, 2017

Idea Cellular Customer Care's response As per your telecom with our customer service associate, we wish to inform you that we are working on your concern and we will revert to you at the earliest.

Regards,
Vicky

Jan 17, 2017

Updated by ddevsharma hi sir i had telecom with your customer on 14 January and they said okey we will show these issue to our higher team and next day i got a sms from idea that idea recommended strong documentation please submit it so what can i do i am totally confuse can you please tell me what i can do how much i had wait for your proper response at my concern, they said again submit all document which i had submitted last time i had also asked from my side to idea showroom executive sir there is any further document i can submit to you they totally refused me no need for other document know you said strong documentation pls sir if you are in contact with me make work on my concern then pls dont forward these stupid sms they create confusion to me and pls reply early dont get let because still my phone is not migrate from postpaid to prepaid and again i am said i am not using these no. [protected].

Jan 17, 2017

Updated by ddevsharma And i was also want to acknowledge idea team that i am totally follow all legal formality on these concern so don't bother me for these month bill because i had not using these no. [protected] and not to pressurize that we are not from idea we are from court pay your bill otherwise you will arrested because these creepy things down image of your own company on these issue.

Verified Support

Jan 20, 2017

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate on 19th Jan 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Naushad

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Comments

guruprakash bairwa

from Piro, Bihar

Dear sir I want my idea no [protected] last month call detail incoming and outgoing calls

ddevsharma

from Indore, Madhya Pradesh

these is my no. [protected] you can contact me on these no any time sir.and these the no. [protected] from which i got call for retained and i said her clearly pls migrate my sim from post to prepaid.