[Resolved]  Idea Cellular — not migrated from postpaid to prepaid

Address:380015
Website:Idea customercare

Hi,
I have been facing lot of issues from idea.
To migrate from postpaid to prepaid they took 2 months they never stopped my postpaid connection. Now from last 1.5 month they have not yet registered or linked my new sim card given by them to the number & their idea office closest to me says its not our work as sim card is from prahladnagar branch you will have to go there. Inspite the fact that they dint have idea prepaid sim card they sent me there. I have complained several times gone 10 times to idea store the head of the store says we can't do anything call customer care...
In spite all clearance they are harnessing nobody is ready to take the responsibility & work for what they are paid to be there.
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Jan 20, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2017
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused to you . As checked in our system that with your idea number is active in prepaid account.

Regards,
Hitesh
Complaint comments 

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I port my idea number to airtel two days ago all documents verification done by represntative at home now I am travelling and still my idea number not port to airtel
Idea Cellular Customer Care's response, Dec 20, 2017
Verified Support
Dear Customer,

Apologies for the inconvenience caused to you..We request you to share us your Idea contact number.

Regards,
Hitesh

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