[Resolved] Idea Cellular — Not refund amount

neha.y

from Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.ideacellular.com

Dear sir, mam
On 25 November 2016, some value added service has activated, & my balance was deducted of rs 25, I didn't activate this service. .my number is [protected]. .on 26 called to customer care but call disconnected from their side, I mailed them regarding the same, now they replied that amount can not be refunded bcoz u activated this service, today I again call them they told me now it's not possible becoz it's more than 24 hours, plz help me to refund of my balance, 25 rs is not a big amount but this is extra deduction of money,
Plz help..so that they can refund my balance. .
Thank you

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Dec 30, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2016

Idea Cellular Customer Care's response Hi Neha,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Tudor

Verified Support

Nov 27, 2016

Idea Cellular Customer Care's response Hi Neha,

As per your telecon with our customer service associate on 27th November 2016, we wish to inform you that the matter is currently being followed up and will revert to you at the earliest.

Regards,
Maroof

Verified Support

Nov 29, 2016

Idea Cellular Customer Care's response Hi Neha,

We tried calling you on your given numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Regards,
Yogesh