[Resolved]  Idea Cellular — not solving the problem and rude behaviour

Address:

Mumbai City, Maharashtra, 400007

Idea Cellular automatically changed my plan from Rs. 125 to 299 without asking me. So i called them to change my plan from postpaid to prepaid but they said to visit nearest idea store so i went to Shop No 3, Mahrukh Mansion, Pannalal Terrace, Grant Road East, Bharat Nagar, Building, Mumbai, Maharashtra 400007. But they said to change to prepaid you have to make a recharge of Rs. 555 but Idea Customer Care said it was not necessary. They said You can make it a recharge of Rs. 76 to change to prepaid. I told the same to the Idea Store Manager but he was adamant. He said that the Customer Care doesn't know anything and if you want to change go ask them only and not here. He even told me to port my number. And his manner of behavior was rude as if i was nobody. He did not care whether my problem is resolved or not. I don't understand how can the help-care is providing wrong information and contradict each other when they belong to the same company. I want Idea Cellular to take strict action against either of these two person i.e the Store Manager or the Customer Care.