[Resolved] Idea Cellular — number ported to idea but unable to make calls

[Resolved] Idea Cellular — number ported to idea but unable to make calls

B blackjaw from Dehra Dun, Uttarakhand

I have recently ported to idea network, the new sim has been activated & i can see the network of idea in my mobile. I have completed the televerification process by calling 59059, it said that my services will be activated shortly & to restart my device after 15 minutes. I have done that also, but now when i try to call on any other number or even on 121 only ivr system is responding & telling that all recharge related services are available on 121 only. I have installed myidea app, it is showing my number & name but showing zero balance, i tried to rechagre my number but the transaction failed. Please help in this issue. Was this information helpful? No (0) Yes (0)
Jun 27, 2019 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 25, 2019 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further. Regards, Lakshmi
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