[Resolved] Idea Cellular — offers are not cleared on application

Ravindra Deshwal

from Pune, Maharashtra

Address:

Jaipur, Rajasthan, 302020

I checked a offer on application and make recharge for the particular offer after it they are deducting my balance saying that here mentioned tnc but i did not see here writing any tnc or cup apply...
When i talk to the support 198 they said me you can do anything for this we will not provide you satisfaction...
I do have screenshots of offer showing on application...

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Oct 27, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Sep 19, 2017

Updated by Ravindra Deshwal Iam one of the oldest customers of idea (Then escotel). I feel quite disappointed to inform that i had done a recharge of rs. 402 on 16 sept sep 2017 (Unlimited calls and 1gb data free /day for 28 days). But unfortunately from 18th sep charges for the calls are being deducted. The people at customer care service are nat able to address the matter properly. Kindly address the issue as soon as possible.

Verified Support

Sep 25, 2017

Idea Cellular Customer Care's response Dear Customer,

As checked no such charge is reflecting on the number. You may write us at [protected]@idea.adityabirla.com for assistance. Please contact 198/12345 for services and complaints if any.

Regards,
Lakshmi.

Verified Support

Sep 26, 2017

Idea Cellular Customer Care's response Dear Customer,

We tried reaching you on the provided contact number but couldn't get through. You may write us at [protected]@idea.adityabirla.com for assistance. Please contact 198/12345 for services and complaints if any.

Regards,
Lakshmi.