[Resolved]  Idea Cellular — out of 3 accounts 2 work and 1 barred due to ridiculous claims

Address:

Dehradun, Uttarakhand

Seriously, IdeaCellular think-tank need to look at thier processes in depth ... I came across the most stupidious call earlier with the customer support team. I've had 3 post-paid accounts for the over 1.5 years and recently changed plans after visiting the local showroom. After a couple of weeks, when I had an emergency my services on one of my accounts were barred and the reason I get was document submission. Alright, when asked them to check the other accounts they say that they have documents already. So, here's my question ... when I went to the idea showroom, I gave them one ID and they made the photocopies to submit. Now, is this my responsibility to make sure they submit it and follow their due process? Why is my service being barred? What am I being asked to visit the showroom again for no fault of my own? Why can't they just use one of the IDs in other account OR call the showroom and get this squared away instead of barring my phone? After impatiently being on the call for over 45 mins and being transferred to 3 reps in the process, I had my anger to a level where I could have hit the person if he/she was physically present before me ... the most ridiculous thing I've heard from a telecom company that should do anything to keep their customers happy and extra effort made to the ones who's been loyal and for so long. I'm hoping that this eventually gets people higher up in IdeaCellular as audience and see what pains we go through for no fault of our own. Imagine having an emergency and stranded and not being able to call? They never notified me that they didn't have the document and never made the effort to get it from the showroom.