[Resolved]  Idea Cellular — overbilling for my idea number [protected]

Good evening

I am an old idea customer bearing the number as above, a few days back when in india and planning for an australian business trip, i had enabled my international roaming with the main aim of getting sms from india to take care of internet baking requirements (Otp pin etc)

When i enrolled for this, i was promised that if i don't use the phone in australia there will be no charges due if i kept the phone on air line mode or didn't accept the call. This i religiously did.

Now it seems you have billed an high amount of about rs11000... Now this is ridiculous... Now one will feel cheated... Especially when one has been with you for more than 12 years.

Moreover you may note that i have a australian number to take care of my telecom needs down here

I trust that you will look into this matter urgently and re-instate my line immediately

Br & tc
Shrirang
Mbl :[protected]
+[protected]
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Nov 8, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Oct 04, 2018
Updated by Shrirang Nerurkar
[protected]@hotmail.com
Verified Support
Oct 08, 2018
Idea Cellular Customer Care's response
Dear Customer,

As per our recent communication, we've forwarded your concern to the respective team our concerned team will get in touch with you for the same.

Regards,
Lakshmi
Apr 14, 2019
Updated by Shrirang Nerurkar
Hi Team

I have been using Idea phone for last twenty years and today I am ashamed to be called a idea customer today … now my phone is not working from 13 Apr 19

I have raised complaints # C[protected] / C[protected] / E[protected] / E[protected] and[protected]

I have mailed / made calls and visited Vodafone and idea service centres several times … when I make calls to customer service they give all kind of reasons and mention it is escalated or will be sorted out in 30 minutes … This has happened at-least 5 times

Hope this message helps me in sorting out the issue

Shrirang

[protected]

Hi

BR & TC
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