[Resolved] Idea Cellular — partial benefit for recharge

rahulee198

from Bihar Sharif, Bihar

Address:

Vaishali, Bihar, 844101

Hello,
I had recharged my number [protected] (Idea bihar) number on wednesday (13th march) for ₹398 which has 84 days on my number as shown (*121# offer) but after recharge they provided 70 days validity, social media team tells wait for 2 days u will get full validity, email reply was *150*398# ussd recharge get 70 days validity but i used this service since september all the time recharge with ussd there is no issue, their app live chat executive replies no matter whatever payment mode u get full validity even 198 call reply same thing. Already one pack of ₹398 on my number which has validity till 30th april which screen shot already shared with them but they give my new recharge validity till 9th july (70 days). Please help. I have submitted last recharged validity after this new recharge validity starts for 84 days but they given 70 days validity

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Apr 18, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Mar 16, 2019

Updated by rahulee198 This is my new validity 9th July which is 70 days from 30th April(previous recharge validity)

Verified Support

Mar 18, 2019

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, your complaint is in progress under ref. no.[protected] and you shall hear on the same till 20/03/2019.

Regards,
Lakshmi