[Resolved]  Idea Cellular — payment issue after porting the number

Address:Pune, Maharashtra, 411016

I was using idea services until 2013 september and later ported my number out to another service provider. However, now after 5 years idea is sending me legal notices for pending payments. On reaching out to them they claim that it is now that company auditing is taking place. There legal team is not contactable and the emails cannot be replied to. The legal representative whose numb er is provided in the email never answers the calls nor replies to the messages. This is happening for some months now. It is completely harassing me and my family. They call to the loknayalay and do not even provide the case number. Can you please help me.
Pfb, email received.

From: legal mh
To: (Removed for security reasons)
Date: thu, mar 1, 2018 at 3:03 pm
Subject: demand legal notice! Idea cellular
Mailed-by: idea. Adityabirla.com
Security: standard encryption (Tls) learn more
: important according to google magic.

Dear customer,

Greetings of the day,

As per agreed terms and conditions of customer service agreement duly signed by you, we have provided cellular services towards your account no.[protected]/

As per the agreement signed, you have agreed to pay your monthly bills on or before due date of bills raised and if in case of non payment therein you will be charged late payment and interest charges as applicable.

However, you have failed to keep your commitments and not paid the billed amounts on time which has lead to outstanding of rs.992/- towards your a/c.

Thereafter, despite of repeated requests and reminders by our representatives, you have not paid the said overdue amount till date.

You are now hereby requested to make the payment of the outstanding amount of rs. 992/- within next 2 days from the receipt of this notice.

In case of any queries/support regarding the outstanding amount, please feel free to call on shraddha : 98xxxxx457

You can pay your bill amount by any of the below payment modes:

· use our insta pay service and pay directly without registering

https://care.ideacellular.com/wps/portal/account/express-paybill

To pay bill for inactive idea number or idea number ported to other idea circles.
https://care.ideacellular.com/wps/portal/account/disconnected-number

· to make the payment through cash, cheque or credit card - visit your nearest my idea showroom (To know your nearest my idea, please dial *121#).

· to have a hassle free auto payment of your bills, opt for electronic clearing system (Ecs) or standing instructions (Si).

We value your association with idea, looking forward for your cooperation!

This is an auto generated e-mail; replies to this message are routed to an unmonitored mailbox.

Regards,
Team service delivery
Idea cellular limited
Visit us at: www.ideacellular.com
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Sep 23, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2018
Idea Cellular Customer Care's response
Dear Customer,

As per recent communication, your case has been escalated to the concerned team and we will get back to you at the earliest the moment we get an update.

Regards,
Neha
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