[Resolved] Idea Cellular — permanently disconnection of my number in two months without any information on mail and alternate number.

furqan87

from Sirsa, Haryana

Address:

Aligarh, Uttar Pradesh

Dear sir i am using my number [protected] since last 10 year. Now i posted it in idea near about last 6 months. Last two month i spent in mumbai and forget to paid bill of two months now i came to aligarh and want to deposit bill amount then they said that number is permanently disconnect..
It is a big loss to me and my business because this number is every where in my accounts and other places now i asked idea to give my no back they said it was tata property we can not give it back tata tele will give it.. Tata tells said it is ported in other telecom we can't.. How will give it to me otherwise it will make me big loss.

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May 25, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, the mentioned number has been permanently disconnected due to non payment. Hence, we request you to clear all your dues to avoid the inconvenience. Also, we suggest you to visit to the nearest My Idea Store to check for the number availability. If the same number is available we'll surely assist you for the same or else you can check with your previous operator for the number availability.

Refer to the below given link for the nearest My Idea Store,
https://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=uttar-pradesh-west

Regards,
Lavina

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Comments

samrat CRAzYFoRRR

Yesterday, I got a message from IZ-Idea regarding promo activation i have not asked for such service activation

communication id is -- C[protected] please look in to this. this is just frustrating to your customers.

my mobile no is [protected]

Regards,
Samrat K
[protected]

Idea Cellular Customer Care's response, Apr 24, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that the offer activated is the discount you have received for the current Nirvana plan activated for the mentioned number for 6 months. Also, the discount will be reflecting in your bill that will be generated and the discount that you've received is included with your bill plan rental. For further assistance, kindly reach us on 12345 or 198.

Regards,
Lavina