[Resolved]  Idea Cellular — phone number barred since four days

Address:Chandigarh, Punjab, 160101

My number - [protected] was barred on june 5 because of over usage of data pack, about which i did not get any information, either via sms or mail. However, i went an paid the money for the bill personally at an idea store in panchkula, sector 11 on june 6 morning. And i was assured that my number would work in next half hour. Since then, i have written numerous mails (From email ids: jaspreet. [protected]@gmail.com and [protected]@gmail.com) to customercare, made calls to customer care, but to no avail. My number is still barred. I was told by customer care that i have to go and submit aadhar proof again at the store, but when i went to the store again, they refused to take it, saying it is not needed. For a customer of more than 10 years, is this how idea is going to behave? Despite paying money my number is barred. Give me one good reason why i should not sue the company for harrasment?
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Aug 26, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. We tried reaching out to you in different time slots. Seems you were occupied today. However, we would like to inform you that the mentioned number got barred on 05/06/18 and the same has been activated on 08/06/18 as you have cleared the outstanding of Rs.804/- for the given number.

Regards,
Neha
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