Idea Cellular — port out is rejected 2nd time in spite of all things in manner

vinu2718

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi, 110006

We have applied for Port out 1st time on 1st of this month for 21 nos. out of 35 Nos. for our corporate account no.[protected]. We have even deposit Rs. 3000/- as advance against this nos. in our above corporate account. The port out was rejected by Idea on 8th of this month. Upon calling them they said you have not paid advance for Port out. Upon confronting them again and telling we have advance in our account, they said it was rejected as our executive didn't able to reach you for stoping this port out and hang up our phone. We again call them and they said it was due to some technical reason beyond their control and was rejected due to their system error.

We again send port out request on 9th of June with all the necessary papers and have now deposit more 5000 rupees in our corporate account. It was again rejected by Idea cellular and upon asking them they said it was due to some technical reason.

The number given in any website to contact nodal office or appellete in delhi goes to Vodafone center and they say we can't help you.

We just want to port out from this 3rd class network and service provider-Idea which doesn't care about its customer and harass its customer by giving false details.

Please help in same.

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Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we request you to kindly visit nearest idea store for the same. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

Jun 26, 2019

Updated by vinu2718 I have visited idea store as instructed by you and raised my problems there. They said this time port out was rejected due to authorize name mismatch. When i instructed them that this is partnership firm and name is correct from our side.They said they have raised complain in system and you can send port out request once again. I have raised the port out again on 19th June with all the documents once again in jio network. It has been rejected once again on 25/06/2019. When i visited same idea store they have given me the number of Miss Bharti sachdeva - [protected] (rm) of my connection and said she will help me in my query. After 2-3 calls she picked up the phone and told she is not (RM) of my connection and told to call me [protected] for my query and hang up the phone. When i called this toll free number they said there is no (RM) of my Corporate connection and said you have to call [protected]. There one executive name Mr. Samson picked up and he said it was rejected due to Letter of Authorization Invalid reason. Upon asking he said you just send the email to [protected]@vodafoneidea.com with all your problem and we will upon receipt of your email, will help port out this numbers.

I know once again they are just wasting my time and money as how can they help me in port out from there system instead of any help from other Operator like JIO.

Literally fed up in this last 1 month with this service of Idea and every time they are just giving silly reason and stopping this port out request.