Idea Cellular — Porting out mobile no [protected] and [protected]

Address:	Meerut, Uttar Pradesh, 250001
Website:	IDEACELLULAR

Dear sir,
With reference the subect i wish to inform you that i had purchased post paid mobile connection from idea cellular. They have provided me connection in corporate scheme. Now i want to get my both mobile no. Ported out from idea cellular to airtel. I have received unique porting code as on 17.05.2017 for both mobile. I have submitted all requisite documents at airtel showroom. I have also received call from idea and they had tried to convince me - why i am porting out?. I gave them suitable answer about porting my no. Then they agreed to process my request. But till date my both mobile no. Has not been ported out. I have contacted to customer care then they replied that your porting out request does not persist.
Reason for porting out - being postpaid connection, i usually pay my bill on time. They have charged rs 462/- extra in my mobile bill in march april 2017 bill cycle. I have availed plan rs 499/-. Mean while i have got it changed just after 6 days from the date of new bill cycle date which was 12.03.2017. But they have charged rs 499 /- for entire months.
Kindly look into the matter and solve the issue.
Also impose some penalty if possible upon the current operator which is idea cellular up west circle.