[Resolved] Idea Cellular — prepaid mobile sim

[email protected]

from New Delhi, Delhi

Address:

110032

My father died this year and the sim we were using been lost.
When i visited idea showroom they suggested me to change number in to postpaid.
Which i don't want
Is this is your standard procedure in this case?
We have very low earning and we can't afford to buy postpaid please suggest the best answer in this case.

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Dec 18, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2018

Idea Cellular Customer Care's response Dear Customer,

We're sorry to hear this. We would like to inform you that the mentioned number is active with us. We request you to provide us your alternate contact number to assist you further.

Regards,
Lakshmi