I received a message from iz-idea saying, your request for promo offer activation for mob. No.[…………..] has been successfully processed through communication id c1-[…….]; i had not authorized such a service activation. Kindly register my complain against idea as i have seen here that this malpractice has been happening with a lot of other folks too and kept unattended many times on complaint with idea. When i called them today again they say nirvana plan automatically happens and i have to pay 299 monthly now. This is frustrating. I have decided to change the service provider. Worst still they charge when we call customer care.
Here is the mail i received.
Dear customer, your request for promo offer activation is registered and would be actioned by 16/feb/2019 5:32:10 pm through communication id c[protected]. We thank you for preferring idea and look forward to servicing you. You can now simply call 121 for our latest tariff offers, internet packs, sms, vas and dialer tones or dial 1214 to know your account related information. Call 121 or dial *121*4# " for accessing free idea self care service, you can also download my idea app or visit www.ideacellular.com for more info on idea service. Please do not reply to this email. This is an auto generated email and replies to this email id are not attended to. For any clarifications. Please visit us at http://www.ideacellular.com/customer-care/contact-us. We are eager to serve you.
Regards,
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