[Resolved]  Idea Cellular — Prorated charges, unethical behaviour

Address:

Gurgaon, Haryana

Hi,
I have Idea postpaid plan Idea Proposed Plan 2_DEL.
My billing cycle is 23 of every month. I have 5GB free 3G internet in my monthly plan.
on date 10th my 5GB 3G data was about to finish. I called customer care for more data. Idea representative suggested me 1GB 3G plan for 250 rs. I did subscribe for that plan via sms and got activation message. within some hours i got message that my credit balance that was 192 got increased to about 2000 approx. I called customer care of idea for the issue they told me that we can't answer you till bill generation. one of the customer representative's behaviour was so rude that they disconnected my call. and tomorrow when my bill was generated, I had seen that I was charged 2272/- for charges on Data Pack Pro-ration. I did called to customer care now they are saying that this charge is valid. If you have postpaid plan with 3G usage you can not add more data pack to it. I told that your customer representative suggested me that plan so they are saying without verifying that they didn't suggested that.

I need solution for this. Feeling like cheated by idea.