[Resolved] Idea Cellular — recharge 159 only get 1 gb data against offer of 28 gb

sharad3316

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411033

I was recharged with 159 with offer unlimited calls + 28 GB data for 28 days. Received only 1 GB data. Customer care rep answers:
1) At the time of recharge offer was Unlimited calls + 1 GB data.
2) Network issue is going on to some numbers, check at night 12 pm.
3) Your device is faulty.
4) At the time of recharge offer was Unlimited calls + 1 GB data.

I had asked to register my complaint but they refused. Also discussed with Senior customer rep mgr but no use.

Was this information helpful?

No (0)

Yes (0)

Jan 20, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 05, 2018

Updated by sharad3316 Recharge number was [protected]. But for any discussion call me on [protected].

Verified Support

Dec 12, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've raised your recharge concern under ref. no.[protected] which is expected to be closed by 14/12/2018. Your patience & cooperation is much appreciated while we work on this.

Regards,
Lakshmi

Dec 15, 2018

Updated by sharad3316 Not closed.