[Resolved] Idea Cellular — recharge amount deducted but recharge not done

 
1 Review
F-50 UG-4 DILSHAD COLONY, Delhi, Delhi, India
 imak08 on Nov 1, 2019
I have done an online recharge of 399/- from myidea app. The payment method was through upi. The amount got deducted but recharge has not been done.

Either complete the recharge process or refund the money.

Even the my idea app doesn't show any recharge history.

Kindly help me with this issue

Thanks

recharge amount deducted but recharge not done
Complaint marked as Resolved Nov 1, 2019

Complaint Status


[Nov 01, 2019] Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Idea Cellular Customer Care's response, Nov 03, 2019
Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta
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    Idea Cellular - recharge amount deducted but recharge not done