[Resolved]  Idea Cellular — recharge failed for [protected]

I have recharged for ₹ 295/- twice, the amount was deducted and idea page shows the transaction was successful in 1 minute and 42 second. However the i got a message that the transaction failed.

I did not understand why the idea cellular page shows a successful message but the recharge is still declined.

Please help asap
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Sep 23, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2018
Idea Cellular Customer Care's response
Dear customer,

As per recent communication we have informerd you that you have not done any recharge yet for the mensioned number. Hence kindly check the status of the recharge issue through my idea application or web site. Refer to the given link to konw about recharge offers. If you still face any issue kindly get back to us on 198 or 12345 https://care.ideacellular.com/wps/portal/account/online-recharge

Regards,
Prajakta
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