[Resolved]  Idea Cellular — recharge for rs 18

Idea Kerala says in their recorded message (IVR) when we make any international number that the cost of the cal to UAE will be reduced to Re 0.12 per second if you recharge Rs 18.

I did the recharge but they did not revise the per second rate. On calling their customer care number in Kerala they refuse to refund the overcharging and claim that this is not applicable to UAE.

Yet even today they merrily announce that UAE is included. This is cheating and false advertising and they need to be prosecuted.
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Oct 23, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Sep 18, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you. Let us know & we'll be happy to assist.

Regards,
Prajakta
Sep 18, 2018
Updated by Ravi Matthew
I dont attend spam calls. I am travelling internationally so why would you expect me to attend a call from you and pay for that? You can easily find out from your software that the number is under international roaming. You want me to waste my money on a problem created by you ? Ridiculous! Why should I speak to you if the call charges have to be borne by me?
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