[Resolved] Idea Cellular — recharge of 404 for 84 days lasted only 10 days (complained thrice)

Tushar2212

from Mumbai, Maharashtra

Address:

Raigad, Maharashtra, 410210

Recharged of 404 on 2nd september 2017 for 84 days unlimited local call and 1gb per day. (As it was in my offer verified through *121# as well as on idea website).

Outgoing was discontinued from 15th september and net was working.

This friday (22nd september) even internet was discontinued.

Called and registered complaints on 15, 16, 17, 18 and 21.
Spoke with seniors as well.

Have multiple complaint numbers.
Last one said 404 84 days u/l local and 84gb net is credited to your account from 2nd september.

Still i cant use any of the benefit.
Friday last senior executive said he will directly mail from there and you will get a message and it will be resolved and still haven't received any message nor problem is resolved.

This is how an old customer is handled??

Please provide the necessary reo[censored]ion at [protected]@gmail.com

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Oct 31, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2017

Idea Cellular Customer Care's response Dear Customer,

As checked from our end, the offer you have recharged was not available on your number, so normal benefits was credited on your number i.e for 14days.
If you have a screenshot of special offer, send us the same on E-mail, [protected]@idea.adityabira.com

Regards,
Nehanka

Sep 30, 2017

Updated by Tushar2212 Hi,

I have checked on my benefit my offer *121# and also on idea cellular site after entering my number and only then i recharged for 404.
Also logged idea customer care complaints multiple times with senior customer care as well.
Received message from your backend team that too multiple times stating your eligible for 404 rs recharge 84d local n 84gb net from 2nd september.2-3 senior executive agreed on it as well your eligible and should get the required benefit.
got the message today as well on 28th sept as well.