[Resolved] Idea Cellular — refund money 10+5+4

[Resolved] Idea Cellular — refund money 10+5+4

N NarendraCC from Visnagar, Gujarat

To get refund of rs15 another 4 ruppes lost in calling them. Automatically some game request in night when i was sleeping 00:53 am got initiated which i have not done for which i have been charged 10 ruppes for game and 5 rs for sms. On number 53010 from my number [protected]. To get balance i called for which another 4 us lost in calling. Refund my 10+5+4 =19. Customer care are not replying proper no response proper and also deny to refund Was this information helpful? No (0) Yes (0)
Nov 2, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Oct 01, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused and delay in responding to your concern. As per our communication, we request to you please share screenshot of that Message which you have received from our end. Regards, Prajakta Oct 01, 2018 Updated by NarendraCC Dear service provider Pl find attached Naren Oct 02, 2018 Updated by NarendraCC No proper corrective action and no refund only assurances over phone and mail given for necessary action. Here I need clarification, why my balance got deducted if I have not used any services. What this number is 53010? Screen shots of deductions provided. How VAS got activated without my consent. I had not sent and SMS. How an SMS gets initiated automatically Verified Support Nov 08, 2018 Idea Cellular Customer Care's response Dear Customer, As per our recent communication the resolution is communicated with you that mentioned number has been charged accordingly as per the standard charges. Hence, we express our inability to refund the charged amount. For further assistance, kindly contact us on 12345 or 198. Regards, Prajakta
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NarendraCC

from Visnagar, Gujarat

Dear prajakta

Pl find attached

Naren

Idea Cellular Customer Care's response, Nov 8, 2018

Verified Support

Dear Customer,

As per our recent communication the resolution is communicated with you that mentioned number has been charged accordingly as per the standard charges. Hence, we express our inability to refund the charged amount. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta