[Resolved]  Idea Cellular — refund of security deposit of 2500 against mobile no [protected]

Address:	Ahmedabad, Gujarat
Website:	Idea cellular

I had deposited ₹2500 with idea cellular at their hub at judges bungalow road against subject mobile as it was to be used mostly on foreign tours undertaken by my son kshitij arora in connection with his business activities. As i was not satisfied with the services of idea mobile network and despite my complaints the situation didn’t improve. The most shocking and discomforting feature was when my son landed at delhi airport at about 2400 hrs from china, some four months ago and the telephone was disconnected stating the reason as non payment of bill of some negibile amount. I immediately contacted the customer service cell of idea cellular and requested them to restore the connectivity by deducting the bill amount from the security deposit to which they replied that it’s not possible as it’s not in their policy. I however, requested them to restore the connectivity to help my son to make a call to board the next flight to mumbai. I told them that payment would be made in the morning itself being a priority matter. They restored the connectivity but in the morning itself disconnected again. I rushed to the nearest hub of theirs and made the payment with the request to restore the connectivity without any delay as my son’s business was getting affected. They did that after i ran from pillar to post with the begging bowl. Thereupon we immediately went for mnp. Also requested them to refund my security deposit of ₹2500 which they said will take 45 days. It’s more than 4 months now but the deposit is not refunded till date. I made n no of trips to their hub n every time i m told by the persons there that the cheque is about to be released in couple of days. Last month i visited the hub again but to my utter surprise i was told that the record doesn’t show anything as outstanding. I argued with them but the manager mr manish singh was so arrogant and behaved very rudely with me. This fellow manish singh was unceremoniously kicked out from his previous employer airtel.

I pray that not only the security deposit be refunded to me and i may also be compensated suitably for the mental agony n harassment that i suffered because of the high handed ness on the part of company.

Sant k arora
[protected]