Actually once in two days, i have been charged for rs.10 and used to got sms from 53010 for the same.. When i interacted with customer care on this issue, they are not understanding the user's grievance. Rather they were narrating the same story like recorded taperecorder. I. E amount was charged due to gaming request from user end but the no is currently using by aged people and it is very basic mobile and i'm sure that they have not given any such request... All they can do is just making and attending calls.. If this issue happening one or twice means we can say that something might happened unknowingly but it is not like that and it is continued in sequence manner like every two days once... I followed all the procedures said by customer care team, like visiting to mobile showroom and idea showroom where the bloody peoples reset my phone without my consent. All my sms and contacts were deleted.. Lost is lost. So i just accepted but still problem persists.. Today also i interacted with customer care and ended with same tales and it was continued at even next level of supervisor also.. See, basically the amount is getting deducted from idea account only right then why don't you put some level of scrutinize before processing the auto request..
So far, i have been charged more that 100 rs. But no refund and no help received from customer care... All bloody intelligent peoples of idea were trained how to cheat customers and how to help either third party or themselves (Idea) to loot customers amount... Very worst experience i had with idea. Due to which now i'm worried that whether the same loot process continues for all my other nos too as i'm using 5 nos in my family.. Instead of looting customer amount, better they can beg for... Was this information helpful? | 
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