[Resolved] Idea Cellular — regarding app and inappropriate behaviour of customer care

Golden Rumal

from Gurgaon, Haryana

Address:	134007
Website:	Idea pathetic customer care

I'm manpreet singh from ambala and today (22june 2018) at around 1:40pm, by using idea app recharged rs.499 through paytm and money deducted from paytm and didn't received any confirmation.. So i called at 1:50 pmby the no. [protected] to customer care she pick the call i dnt knw her name and she just said wait for 30 min. But i concern about idea app so told her to that i want to your senior and again a lady answered after some time and again said the same thing and while i'm telling about app she shouting on me and dined to give me her details.. No employee id no address no location.. Arti her name,, even she not give me her full name.. Really awful service i ever seen in my life... Now i'm planning to change my provider, docomo service far better then yours.. I need a strict action against her

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Aug 27, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, you have confirmed that your concern for recharge issue is resolved now. Also, we have taken a note of your feedback for further improvement in our services.

Regards,
Neha