[Resolved]  Idea Cellular — regarding idea postpaid bill - abnormal bill charged for which i didn't make call

Hello,
I have been charged an excessive amount of bill for november cycle. My normal bills is around rs 10 with lifelong plan 295, but in november it was rs 958. Which is a bill shock for me.
I see there is a charge of rs 838.80 for below highlighted number[protected] on 12-october -2018. I did not call this number which is showing 120 mins.
After calling call center they mentioned this is some special service. I never called this number.

Could you please raise complaint from my side.

Thanks,
Naveen
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Dec 23, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Nov 19, 2018
Updated by reddygarin
Bill history
Verified Support
Nov 22, 2018
Idea Cellular Customer Care's response
Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist. 

regards,
Prajakta
Nov 22, 2018
Updated by reddygarin
Now I am available, you can reach me now
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