[Resolved]  Idea Cellular — regarding network issue (incoming call is not available)

Address:713325

Incoming call facility on [protected] on this idea no. Is not available. When some one calling in this no. They are hearing " this idea no. Is either switched off or out of coverage area' also i am not getting any incoming sms on this no. But still outgoing service and internet services are working fine. If this problem remains tomorrow i will make an rti against idea cellular for this reason.
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May 12, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Apr 11, 2019
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. As per our record, we've informed you that we are having good coverage in this premises of the area. Kindly verify with another Handset/SIM and check once again. If still you facing this issue please revert. 

Regards,
Prajakta
Complaint comments 

Comments

I have get new idea sim but tried calling is not completed.i call 59059 but call is ending.you give me a problem solutions.idea network is best but network problems because new idea connection is bad.
Idea Cellular Customer Care's response, Apr 11, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
I have a 4g idea sim and its not working, it doesn’t show up 4g/lte instead works on 3g only but now its showing no service. Please help. I have tried every possible way too from restarting my phone to removing and inserting the sim card again.
Idea Cellular Customer Care's response, Apr 11, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
I am having data balance that too having full signal even not getting internet some times. Please do the needful
Idea Cellular Customer Care's response, Apr 11, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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