[Resolved] Idea Cellular — regarding non-payment of postpaid bill

Saket Suman22992

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi sir,

I have been served a legal notice from srinivas rao pachwa on behalf of tnon-payment of postpaid bill generated on sep1 2017. The amount to be paid was 235.93 as per the attached e-bill on idea account no[protected]

Port request was raised for my idea no to migrate to airtel network and it was completed on 14th august. Also i received airtel postpaid bill that was generated on sep1 2017 but i am not sure how for a single no 2 bills were generated at the same time by 2 different network service providers.

I also got call from idea customer care regarding non-payment of the same but they were unable to clarify the bill details and also i was not notified via e-mail. Hence i would request you to kindly to provide me with proper clarification regarding the generation of september bill.

Please refer to the attachments for your reference.

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Nov 30, 2017

Complaint marked as Resolved

They have refunded the amount and have informed me on the mail. But on what basis they had sent a legal notice is still questionnable for which the lawyer should be penalised for harassing the customers without any prior proofs.

Idea Cellular customer support has been notified about the posted complaint.

Nov 30, 2017

Updated by Saket Suman22992 Update from Idea:They have refunded the claim amount from their side. Only because in mail I had included Idea CEO mail id.

[protected]@idea.adityabirla.com
6:16 PM (2 hours ago)

to me
Dear Customer, Greetings for the day! This is with reference to your email regarding waiver. Please accept our apologies for the inconvenience caused to you. As per confirmation received from our respective team, we wish to inform you that waiver amount of Rs. 235/- has been credited to your Idea number [protected]. Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com You can also check your account details by creating your account on our website www.ideacellular.com; If you are a corporate customer registration can be done by the authorized signatory of the account. Moreover, you can also download My Idea App from your smartphone for easy access to your Idea account. Thanks & Regards, Rahul Gramopadhye Customer Service Team IDEA Cellular Limited

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