[Resolved] Idea Cellular — regarding sim duplication

Joyal

from Kannur, Kerala

Address:

Challuvelil Building College Road Erattupetta-686122, Erattupetta, Kerala 686122, Kottayam, Kerala, 686122

Its very pathetic and misleading behavior from idea franchise (Challuvelil Building College Road Erattupetta-686122, Erattupetta, Kerala 686122) office. They are providing false information to the customers. I went there for sim card duplication (which is blocked automatically), they told me, its important to recharge with Rs. 100/-(only) and they billed the amount. The actual thing is, required only Rs. 50/- as minimum balance. They can do a recharge of Rs. 65/- instead making Rs. 100/- compulsory.

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Jul 17, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under[protected] is in progress and accepted date for the complaint is 22/6/2019 & we will get back to you at the earliest.

Regards,
Prajakta