[Resolved]  Idea Cellular — scam customers by converting prepaid to postpaid

Address:

Ludhiana, Punjab, 141004

"virtue infocom, 976-1, brs nagar" ludhiana — 141001
The above idea store is scamming the customers with a new trick.

I have damaged my idea prepaid sim ([protected]) and visit this store for new sim.
They told me that my same prepaid number cannot be activated and i have to choose postpaid plan to active my same prepaid number.
I am using my idea prepaid number from past 3 years and badly wanted it to get activated.
Despite my requests they change my prepaid no. To postpaid and after that i had to deposit the security of rs300 as well.

It's frustrating how this idea virtue info com is cheating and scamming the customers.

Not only this but also happened same with my mom.
She went to provide her adhar card for her prepaid number verification.
They told my mom that since her age is above 55 years and her fingerprints cannot be verified by machine.
Her prepaid number will be blocked and to use this same number in future she needs to change it to postpaid.
She polietly said no to them and came back.
It happened to 4 of our family and friends.

Please advice how to launch a formaol complaint agaist the virtue infocom idea store.

Many thanks
Gurinder
571 i block, brs nagar
[protected]