[Resolved]  Idea Cellular Service — customer care

I have been using idea postpaid since 2008, but recently i am getting ‘tortured’ by the service provided, in october and november 2019 my sim was disabled and no idea gallery in pune helped me to solve that issue. Further they said verification error but how come in 10 years you say profile is not verified. I submitted the documents 5 times and after a month of follow up they started the service. It was like a harassment.
Now im travelling and im in new zealand i activated the ir service by paying security deposit but since two days its not active.
I am helpless and cant do any card transactions due to otp cant be accessed because of mobile number not activated.
I have a local sim here and trying to connect to customer care but they are not answering.
Such pathetic behaviour and service is not acceptable. I have group numbers including friends and family near about 50 numbers.
All the numbers i am going to port!
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Mar 27, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Feb 25, 2020
Idea Cellular Customer Care's response
Dear Customer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta
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