[Resolved] Idea Cellular — service dissatisfaction

akashhgaz

from Bulandshahr, Uttar Pradesh

Address:

Dehradun, Uttarakhand

Hy idea,
I have recharged my phone with rs.398 for 84 days but i have got the recharge for 2 september 2018 its only 70 days, then i call ur customer care executive miss himika in delhi reason but she was pure uncapable, unprofessional and unable to provide my information, she said me u belongs to up west but um unable to understand when i call ur [protected], then got the input i[censored] r delhi customer then press 1 otherwise 2 and i press 2, so why i could not information for my no, and i call to 121 but its so typical to reach your customercare executive really so embarrassing, 100% poor service to u after done the any recharge,

Please let, me know, why i got only 70 days recharge and ur himika unable to track my information.

Regards
Akashdeep gazwal
[protected]

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Sep 9, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Neha