Idea Cellular — Sim activation failed

Address:Kottayam, Kerala, 686652

I brought idea sim[protected] ph. No [protected] on 21/6/2017 from kollapally, kottayam, kerala and done a recharge for 451 rs. But my sim was showing no service and i was not getting idea network. So i shown this to idea customer care at melukavumattom they issued a duplicate sim[protected] and charged rs. 70 for that on 23/6/2017. But that sim is also showing the same issue. I think they have done something wrong in activate my sim. I lost rs. 521 without any benefit. Kindly resolve this matter.
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I received one mms.don't open my mms, my mobile no [protected] pls check

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