[Resolved] Idea Cellular — Sim deactivated — no service | |||
Hi, I was using my idea postpaid mobile connection, when i was in bangalore (karnataka), recently moved to my hometown which is vizianagaram (andhr pradesh), tried to port the sim no, but as per idea showroom people, porting is not possible, so as per them, opted for migration of my sim to prepaid. The day when i submitted my documents for migrating the sim, i'm not getting network on both new prepaid sim, given by idea people and the old postpaid sim, its been more than 15 days, my number is not active. Received an email from related to migration : migration couldn't be processed due to in I'm really fed-up idea network and their worst services. Another worst thing is none of the nodal officers number works to give complaint, i don't even understand how is managing their business. I have sent an email to idea cellular appellate authority in andhra pradesh region and they have send my escalation to karnataka region, what ever is, nobody is responsible nor any action from anyone. Tried calling to customer care, as per customer care, in prepaid dept, they don't have any info as the documents which i submitted is not received or updated. Approached karnataka idea showroom, they requested to contact idea ap. Always fake promises are set from idea people, ie. sim will be activated today / tomorrow. Just imagine, my idea no is out of service for almost 15 days and no one is even bothered for the same. Idea sucks, please never go for idea.. ever. Mobile no : [protected] Was this information helpful? | |||
Sep 10, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jul 25, 2016 Idea Cellular Customer Care's response Dear Customer, We regret the inconvenience caused. We have your contact details. We will get back to you shortly. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jul 26, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 26th July 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest. Thanks & Regards, Customer Care, Idea Cellular Verified Support Aug 10, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular | |||
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